The challenge: 60 years of excellence, hidden online
“We were treading water in the face of digital transformation. Treading water is putting it generously; it’d be more accurate to say we were at sea.” — David Tucker, London Walks
London Walks—the world’s oldest urban walking tour company and acknowledged “gold standard” in their field—faced a critical disconnect. While their tours captivated visitors on London’s historic streets, their digital presence failed to reflect their unparalleled expertise and rich heritage.
Their primary marketing relied on thousands of printed flyers—a strategy unchanged since 1968—while digital-first competitors captured increasing market share. Despite six decades of excellence, they were becoming invisible to the digital traveller.
Our approach: preserving heritage while building digital authority
Rather than applying generic digital tactics, we created a collaborative five-year partnership that respected London Walks’ unique voice while modernising their digital presence.
We transformed their online presence through strategic content development that maintained their authentic voice while improving search visibility. Our work established their authority in specialised tour topics and built evergreen resources that continue generating traffic years later.
Alongside content, we strengthened their technical foundation with essential improvements that didn’t burden them with technical details. We created intuitive navigation paths for visitors to discover their most valuable offerings and optimised key landing pages to better showcase their unique tour experiences.
Most importantly, we built a direct connection to customers through their “London Calling” newsletter, growing from zero to over 15,000 subscribers. This new channel transformed how they connect with past and future customers, guiding them from email novices to confident digital communicators with exceptional open and conversion rates.
The results: heritage brand, digitally reborn
Our partnership has delivered impressive, measurable growth with search visibility increasing by over 150% since 2022 and now exceeding 2 million monthly impressions. Hundreds of key terms now appear in top positions, bringing qualified visitors directly to their most valuable tours.
Beyond metrics, we’ve helped London Walks completely eliminate their dependency on costly printed flyers, replacing this traditional marketing approach with sustainable digital systems that continue delivering results year after year.
The true measure of our success is the transformation of their business, as David Tucker describes:
“The 7th Cavalry to the rescue. The single best thing that’s happened to London Walks over its nearly 60-year existence… She’s taken us smoothly, adroitly, painlessly from 1968 to 2024.”
Preserve your legacy while expanding your digital reach
Your heritage business deserves a digital presence that matches your real-world excellence. We’ll help you bridge tradition and digital discovery through a true partnership approach.